03 9555 9599 or 0423 795 529 info@espressoelements.com.au

    Shipping, Refund & Returns

    ORDERS

    You’re in the right place!  The best way to order is online. 

    Simply add your products to the shopping cart to get started.

    To create a Wholesale or Workplace account, email us at info@espressoelements.com.au and we will get you started. 

     

    SHIPPING

    We offer free standard shipping for online orders over $100.00*  Simply drop the the Shipping Menu and select “Free Shipping”.

    Online purchases under $100.00 are delivered for a flat rate of $13.50

    • Delivery to some remote areas may occur a delivery fee.
    • Bulky orders in excess of 25kg may attract additional delivery fees if a tailgate is required at the destination.
    • We strongly suggest you enter your street address rather than a PO Box as these may attract additional charges.

    We know you are keen to receive your fresh roasted coffee, shiny new equipment, or coffee goodies as soon as possible!

    All orders will be packed within two working days of your order being placed.

    We send our orders via Trandirect* or Australia Post depending on the destination.  This is a registered service which can be tracked. Estimated delivery times are 1-4 days. Please note that delivery to more remote regional areas may take a little longer, add a day or two accordingly.

    • Transdirect is a nationwide courier platform that utilises Couriers Please, Aramex, TNT, Toll, Allied Express, Hunter Express, Northline and Direct Couriers

    We know what it’s like waiting on a package, so if for any reason you have not received your order within 5 business days, please contact us at info@espressoelements.com.au and we’d be happy to follow it up for you.

     

    RETURNS

    We want to resolve any issues with your order straight away.

    We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, exchange or refund.  Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item. 

    To start a return you can contact us at orders@espressoelements.com.au or by calling 03 9555 9599 (during business hours AEST), or if you have any questions about your order.  Please include your order/invoice number, the item that requires attention, and details of the issue.

     

    REFUND

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.  We will credit any reasonable postage costs incurred when returning the goods.

     

    WARRANTY

    Non-consumables

    If you are not 100% satisfied with any equipment purchased from Espresso Elements, please refer to the warranty stated on each individual product listed on our website.

    Unfortunately, we are not able to refund non-consumables if used, not returned in original condition (including unopened and salable packaging) or it is merely a change of mind, but we are happy to discuss any issues on an individual basis.  We are human and like happy customers!